Help Center

Welcome to Inner Circle support. Here you will everything you need to understand how the Inner Circle works. Please feel free to contact us if you can’t find what you are looking for.

Choose a Topic

First, welcome! We’re excited to have you. If you’re just starting out, you may notice there’s a lot going on. Don’t get overwhelmed. We are here to help acquaint you with everything we have to offer! Below are several resources to help you get started.

Make sure you go through our Getting Started Guide.
Once you’re familiar with the basics of the site, it may be helpful to watch a full walkthrough. That’s why we recorded a screencast of the site (and wrote a guide) to help explain how each area works.

Click here to watch.

Utilize Inner Circle membership features.
If you haven’t already, please set up your personal branding profile, so that when you share Inner Circle content with your followers, it will display your professional information.

Please rely on the Inner Circle Help Center.
Obviously you’ve already discovered our help center since you’re reading this. We constantly update our Help Center with new articles, walk-throughs and step by step instructions. And if you’re unable to find the answer for a question you have, you can also submit a ticket and we will help you find a solution ASAP.

Remember that when you sign up for lighter side, the email you supply is the one our database will send Inner Circle specific emails to. Remember to check that specific email address for Inner Circle correspondences.

If you are certain that Inner Circle specific emails are not showing up in the appropriate email inbox, please read our whitelisting guide to learn how to prevent Inner Circle emails from getting stopped by your email provider’s spam filter.

If you are still having trouble receiving Inner Circle emails, please reach out to us at helpdesk@lightersideofrealestate.com.

Your Inner Circle Subscription automatically renews each month at the originally stated price you first signed up with, until you notify us that you wish to cancel.

Inner Circle Engage is a private online community where you can:

  • Collaborate with some of the industry’s top agents.
  • Ask questions, seek feedback, and use your peers as a sounding board, literally 24/7.
  • See what other agents are doing on topics like lead gen, Facebook ads, marketing and branding, etc.
  • Get a backstage pass to listen in on how the the most highly engaged real estate brand on Facebook (the Lighter Side!) operates behind the scenes. Ask me anything!

If you recently joined the Inner Circle and have had trouble with being added to our Facebook group, it’s probably for the following reason:

Your name on Facebook is different than the name in our system. If the name on your Facebook profile is different than the one we have on record for you… send us a message and let us know the name on your Facebook profile. This is the quickest way we can verify you.

**Requests are approved 1-2 times per day. It may take up to 48hrs to be approved

When you are logged in, visit your Account Settings page and you will see a section called Membership History. This is where you can review your payment history, charge dates, view and print invoices, and more. You can also update your credit card information.

No, we never share your email with third parties. We do not sell your email or link you to anything you have not opted-in for directly.

We are careful to follow all rules and regulations and allow you to unsubscribe at anytime from our email lists by clicking the “unsubscribe” link at the bottom of all our emails.

As an Inner Circle member, you are permitted to repost our content anywhere you can. We do provide the actual HTML for the articles (now at the bottom of any article preview page). Keep in mind, we recommend having HTML and CSS experience before working with posting content this way.

You can repost the HTML code to your site and adjust the formatting and styling from there.

Please watch this short video to see how to use the Get HTML Function.

While the scheduling of posts to Facebook is currently not a feature we have released yet, it is a feature of Facebook itself. Follow the instructions below to schedule a post.

Facebook lets owners of pages create and schedule posts to be published at a later time. Scheduling has a window between 10 minutes and 6 months from when you create a post. To schedule a post, do the following:

  1. Log into Inner Circle and go to ‘Share an Article’.
  2. Find an article you wish to schedule and click that article.
  3. Once the article page opens, click the “Get the Link” button and copy the generated link.
  4. Go to your Facebook page.
  5. Create a post at the top of your page’s timeline and paste the link you copied from the article.
  6. Click the “down arrow” next to the publish button.
  7. Select schedule post.
  8. Select a date and time you want the post to be published.
  9. Click schedule.

Note: Facebook does not provide a scheduling tool for personal accounts.

Absolutely! To view our article or image meme categories:

  • Hover over ‘Share Content’ on the top menu.
  • Click ‘Articles’ or ‘Image Memes’ in the dropdown menu that appears.
  • Once the next page loads, select the category you want in the yellow category bar below.
  • Once the category page loads, feel free to narrow down your search even further by selecting a subcategory below the yellow category bar.

For the video tutorial, click this link.

Instructions:

In order to share a meme, you’ll go to your Image Memes page and select the meme you want to share. A popup window will come up giving you a preview of the meme.

The options for branding the meme and sharing it directly to social media channels will be on the right.

When you select “Share to Facebook”, you’ll have an option for sharing it to your profile, or a page under your profile’s administration. Simply follow the prompts and you’ll be able to post to the page you desire.

Remember to activate your branding each time if you want it on the meme.

If you’d like to download the meme, you can either use the “Download Meme” option, or right click on the image (CTRL click if using an Apple based machine) and then “Save Image As”. If you have your branding activated, you will download the branded version of the meme.

Once you have downloaded a meme, you can upload the image wherever you choose. 🙂

Check out this video on sharing articles to Facebook profiles and business pages.

Here is a video walkthrough for setting up your personal branding on all articles you share. You will need to be a part of the Inner Circle Engage group on Facebook to view this video. A new one will be coming out soon. 🙂

Here is a video walkthrough for setting up your personal branding on all image memes you share. You will need to be a part of the Inner Circle Engage group on Facebook to view this video. A new one will be coming out soon. 🙂

The SAVE button on the meme branding tool disappears when an element (text, image, logo) is outside of the containment area for the meme branding. To fix this, you need to find the element that is outside of the branding area, and either resize/reposition the element accordingly.

For a more thorough explanation, check out this video tutorial.

Please watch this quick screencast to learn how our new watermark tool enhances your personal meme branding.

Please watch this 6 minute overview of how to create PNGs that you can use with our new watermark tool. Also, below the video are 3 free mobile apps for creating pngs (apple and android links provided).

Background Eraser: Android | Itunes

Photolayers: Android | Itunes

Adobe Photoshop Express: Android | Itunes

Some are confused because their Social Account page will only allow them to connect to their personal Facebook profile. However, as long as you connect to the personal profile that has control over your Business Pages, you will be able to post to the pages using our system.

This video tutorial shows how to post to your Facebook Business Pages.

Once you log in, visit your Account Settings page and you will see a “Update Billing Details” link in the Membership History section.

Click that link, change your information as needed and click submit after you finish.

At this time we do not choose to take Paypal payments. Though we do see the advantages from a buyer’s perspective when it comes to paying through Paypal, the disadvantages we face when trying to refund money via Paypal is the biggest reason we decline to use this as a current way of receiving payments at this time.

Though we know this can be frustrating, we do hope you are able to purchase our items using our secure order forms that require a credit card for payment.

Yes, we route all payments through Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

None of your payment details are shared with other parties and other than your monthly membership account, we do not charge for anything else that you do not click to purchase directly.

If you are logged in, visit your Account Settings page. You will see an area for changing your password.

If you are logged out and forgot your password, go to the login page and click the link that has “Forgot your password?” under the login area. This will take you to a page where you will enter your account email address in order for us to verify your membership and send you a reset password link to your email address.

You can also request your password be reset by contacting our support team here.

If you are logged in, please visit this page to cancel your subscription. We also ask you to please fill out the optional form about your reasons why. We are striving to make our service the best it can be and would highly benefit from your input.

Note: You will still have access to your account for the remainder of your current billing period.

Alternatively if there is anything we can do to make your experience better, please let us know.

It’s very easy. In the bottom section of the account settings page, you will see the “Order History” section. The last column in that section let’s you view (and print) receipts for each month you have been a member. Refer to the screenshot below:

Ack! Did you find a bug?

If so, we can’t apologize enough. Please tell us about it by clicking the button below and we will get it fixed ASAP. We are continually improving the Inner Circle. Our highest aim is to provide the best real estate content and overall membership experience for you.

We appreciate all your feedback.

General FAQ

First, welcome! We’re excited to have you. If you’re just starting out, you may notice there’s a lot going on. Don’t get overwhelmed. We are here to help acquaint you with everything we have to offer! Below are several resources to help you get started.

Make sure you go through our Getting Started Guide.
Once you’re familiar with the basics of the site, it may be helpful to watch a full walkthrough. That’s why we recorded a screencast of the site (and wrote a guide) to help explain how each area works.

Click here to watch.

Utilize Inner Circle membership features.
If you haven’t already, please set up your personal branding profile, so that when you share Inner Circle content with your followers, it will display your professional information.

Please rely on the Inner Circle Help Center.
Obviously you’ve already discovered our help center since you’re reading this. We constantly update our Help Center with new articles, walk-throughs and step by step instructions. And if you’re unable to find the answer for a question you have, you can also submit a ticket and we will help you find a solution ASAP.

Remember that when you sign up for lighter side, the email you supply is the one our database will send Inner Circle specific emails to. Remember to check that specific email address for Inner Circle correspondences.

If you are certain that Inner Circle specific emails are not showing up in the appropriate email inbox, please read our whitelisting guide to learn how to prevent Inner Circle emails from getting stopped by your email provider’s spam filter.

If you are still having trouble receiving Inner Circle emails, please reach out to us at helpdesk@lightersideofrealestate.com.

Your Inner Circle Subscription automatically renews each month at the originally stated price you first signed up with, until you notify us that you wish to cancel.

Inner Circle Engage is a private online community where you can:

  • Collaborate with some of the industry’s top agents.
  • Ask questions, seek feedback, and use your peers as a sounding board, literally 24/7.
  • See what other agents are doing on topics like lead gen, Facebook ads, marketing and branding, etc.
  • Get a backstage pass to listen in on how the the most highly engaged real estate brand on Facebook (the Lighter Side!) operates behind the scenes. Ask me anything!

If you recently joined the Inner Circle and have had trouble with being added to our Facebook group, it’s probably for the following reason:

Your name on Facebook is different than the name in our system. If the name on your Facebook profile is different than the one we have on record for you… send us a message and let us know the name on your Facebook profile. This is the quickest way we can verify you.

**Requests are approved 1-2 times per day. It may take up to 48hrs to be approved

When you are logged in, visit your Account Settings page and you will see a section called Membership History. This is where you can review your payment history, charge dates, view and print invoices, and more. You can also update your credit card information.

No, we never share your email with third parties. We do not sell your email or link you to anything you have not opted-in for directly.

We are careful to follow all rules and regulations and allow you to unsubscribe at anytime from our email lists by clicking the “unsubscribe” link at the bottom of all our emails.

Sharing Content

As an Inner Circle member, you are permitted to repost our content anywhere you can. We do provide the actual HTML for the articles (now at the bottom of any article preview page). Keep in mind, we recommend having HTML and CSS experience before working with posting content this way.

You can repost the HTML code to your site and adjust the formatting and styling from there.

Please watch this short video to see how to use the Get HTML Function.

While the scheduling of posts to Facebook is currently not a feature we have released yet, it is a feature of Facebook itself. Follow the instructions below to schedule a post.

Facebook lets owners of pages create and schedule posts to be published at a later time. Scheduling has a window between 10 minutes and 6 months from when you create a post. To schedule a post, do the following:

  1. Log into Inner Circle and go to ‘Share an Article’.
  2. Find an article you wish to schedule and click that article.
  3. Once the article page opens, click the “Get the Link” button and copy the generated link.
  4. Go to your Facebook page.
  5. Create a post at the top of your page’s timeline and paste the link you copied from the article.
  6. Click the “down arrow” next to the publish button.
  7. Select schedule post.
  8. Select a date and time you want the post to be published.
  9. Click schedule.

Note: Facebook does not provide a scheduling tool for personal accounts.

Absolutely! To view our article or image meme categories:

  • Hover over ‘Share Content’ on the top menu.
  • Click ‘Articles’ or ‘Image Memes’ in the dropdown menu that appears.
  • Once the next page loads, select the category you want in the yellow category bar below.
  • Once the category page loads, feel free to narrow down your search even further by selecting a subcategory below the yellow category bar.

For the video tutorial, click this link.

Instructions:

In order to share a meme, you’ll go to your Image Memes page and select the meme you want to share. A popup window will come up giving you a preview of the meme.

The options for branding the meme and sharing it directly to social media channels will be on the right.

When you select “Share to Facebook”, you’ll have an option for sharing it to your profile, or a page under your profile’s administration. Simply follow the prompts and you’ll be able to post to the page you desire.

Remember to activate your branding each time if you want it on the meme.

If you’d like to download the meme, you can either use the “Download Meme” option, or right click on the image (CTRL click if using an Apple based machine) and then “Save Image As”. If you have your branding activated, you will download the branded version of the meme.

Once you have downloaded a meme, you can upload the image wherever you choose. 🙂

Check out this video on sharing articles to Facebook profiles and business pages.

Here is a video walkthrough for setting up your personal branding on all articles you share. You will need to be a part of the Inner Circle Engage group on Facebook to view this video. A new one will be coming out soon. 🙂

Here is a video walkthrough for setting up your personal branding on all image memes you share. You will need to be a part of the Inner Circle Engage group on Facebook to view this video. A new one will be coming out soon. 🙂

The SAVE button on the meme branding tool disappears when an element (text, image, logo) is outside of the containment area for the meme branding. To fix this, you need to find the element that is outside of the branding area, and either resize/reposition the element accordingly.

For a more thorough explanation, check out this video tutorial.

Please watch this quick screencast to learn how our new watermark tool enhances your personal meme branding.

Please watch this 6 minute overview of how to create PNGs that you can use with our new watermark tool. Also, below the video are 3 free mobile apps for creating pngs (apple and android links provided).

Background Eraser: Android | Itunes

Photolayers: Android | Itunes

Adobe Photoshop Express: Android | Itunes

Some are confused because their Social Account page will only allow them to connect to their personal Facebook profile. However, as long as you connect to the personal profile that has control over your Business Pages, you will be able to post to the pages using our system.

This video tutorial shows how to post to your Facebook Business Pages.

Account / Billing

Once you log in, visit your Account Settings page and you will see a “Update Billing Details” link in the Membership History section.

Click that link, change your information as needed and click submit after you finish.

At this time we do not choose to take Paypal payments. Though we do see the advantages from a buyer’s perspective when it comes to paying through Paypal, the disadvantages we face when trying to refund money via Paypal is the biggest reason we decline to use this as a current way of receiving payments at this time.

Though we know this can be frustrating, we do hope you are able to purchase our items using our secure order forms that require a credit card for payment.

Yes, we route all payments through Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

None of your payment details are shared with other parties and other than your monthly membership account, we do not charge for anything else that you do not click to purchase directly.

If you are logged in, visit your Account Settings page. You will see an area for changing your password.

If you are logged out and forgot your password, go to the login page and click the link that has “Forgot your password?” under the login area. This will take you to a page where you will enter your account email address in order for us to verify your membership and send you a reset password link to your email address.

You can also request your password be reset by contacting our support team here.

If you are logged in, please visit this page to cancel your subscription. We also ask you to please fill out the optional form about your reasons why. We are striving to make our service the best it can be and would highly benefit from your input.

Note: You will still have access to your account for the remainder of your current billing period.

Alternatively if there is anything we can do to make your experience better, please let us know.

It’s very easy. In the bottom section of the account settings page, you will see the “Order History” section. The last column in that section let’s you view (and print) receipts for each month you have been a member. Refer to the screenshot below:

Report a Bug

Ack! Did you find a bug?

If so, we can’t apologize enough. Please tell us about it by clicking the button below and we will get it fixed ASAP. We are continually improving the Inner Circle. Our highest aim is to provide the best real estate content and overall membership experience for you.

We appreciate all your feedback.

Have another question?